Bob Potter

The purchasing and installation services that Bruce provided were outstanding! Once I made my decisions, the delivery and installation were completed in less than three weeks and at the cost that Bruce gave me in his original estimate.

I needed to get a new home computing system to replace my PC, printer/fax/scanner, and wi-fi that were all over 7 years old.

Prior to my retirement, I worked for a company that provided me with IT consulting and operational support services for my personal/home computer needs and well as for my corporate computer requirements. However, since I am now retired I needed to obtain some computer consulting services, especially in moving forward with the purchase and installation of a new home computer system.

I knew of Bruce Schmoetzer’s services and his excellent reputation from some of my friends and associates who he had done work for so I contacted him to explain my needs. We met together to discuss my specific computing needs: i.e., e-mail, word processing, on-line banking and computerized check-book (Quicken), wi-fi,etc.; and new equipment requirements.

Following our meeting, Bruce prepared a series of equipment/system options – desk-top, lap-top, I-pad, notebook, for both MicroSoft and Apple platforms, along with cost estimates. At his suggestion I then did some hands-on evaluations on demo computers at a local retail store of the various equipment Bruce identified.

Once I decided on the system and equipment, Bruce purchased an Apple Mac, printer, wi-fi router, and Apple TV. He installed the equipment, down-loaded the required Apple and Quicken programs, provided the technical interface with my cable company/e-mail carrier, and assisted with tutorials on Apple programs/applications.

The purchasing and installation services that Bruce provided were outstanding! Once I made my decisions, the delivery and installation were completed in less than three weeks and at the cost that Bruce gave me in his original estimate. During the installation, the wi-fi router proved to be faulty. Bruce handled the return and arranged for the immediate shipment of a replacement router. The new router was received and installed within a week. I am totally pleased with the recommendations, the purchases and services that Bruce provided for my new home computer system.

I currently have an annual IT technical support contract with Bruce in which he provide timely troubleshooting services and assistance with my Apple applications when I need them. I was a MicroSoft Windows user for more than 20 years and changing to the Apple programs has been a learning process.

Recently, Bruce assisted me with a new cellphone contract for a new I-Phone 5S. He analyzed my past phone and data usage and researched the various AT&T plans available. As a result, I was able to reduce my monthly cell phone bill by 35%. He also synchronized my new I Phone with my home e-mail service.

Bruce’s provides excellent, high quality service in the most professional and timely manner.

Wilke Systems is a logistics and information technology consulting firm which provides advice, education and planning services to a wide range of organizations and individuals.


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