Advanced Dental

I feel very fortunate to have found WSI, Inc. They are integral partners with us. They have freed us up to focus on dentistry rather than on IT. I could not run my practice without them.

Advanced Dental is a full-service general dental office that has been serving clients in the greater Northwest Indiana, southeast Chicagoland area since 2001. We have one dentist, three hygienists, and a staff of eleven. We have 9 computer stations throughout the practice, plus a remote station at a home office.

Before contacting WSI, Inc., we had gone through several IT companies over several years who all promised to solve our IT nightmares. When our IT goes down, we can’t function. Each company told us why the previous company used the wrong approach, yet each new company did the same thing: in order to solve our problems, they told us, we’d need to purchase A, B, & C. Once we did that, and things still didn’t work, we were told it was because we also needed to purchase D, E, & F. It was very frustrating. In addition to having a lot of down time due to computer failures and waiting for technicians to show up, we were spending a lot of money on “solutions” that didn’t always solve the problem.

That all ended when we contacted WSI, Inc. I was skeptical at first, given our history with IT companies. Greg and Bruce listened very carefully to the history of our IT issues and asked thoughtful questions. When they presented us with solutions, they always presented two or three options with the pros and cons of each clearly listed. That continues to be the case.

As we have grown, WSI, Inc. has made suggestions for upgrading and improving our technology and our IT systems.

Frequently they will find the equipment that they recommend on a website so that I don’t have to do the investigating myself. They are also sympathetic to the need to balance our IT needs and their recommendations with our bottom line.

When we do have an IT issue, our staff contacts WSI, Inc. right away and they are always available to solve our problem. They are incredibly prompt and responsive. They either talk us through the issue, remote in to our system, if necessary, or come on-site to resolve it. We have yet to lose production time due to IT problems since we’ve been with WSI, Inc. Additionally, I have found their fees to be reasonable and fair.

I feel very fortunate to have found WSI, Inc. They are integral partners with us. They have freed us up to focus on dentistry rather than on IT. I could not run my practice without them.

Wilke Systems is a logistics and information technology consulting firm which provides advice, education and planning services to a wide range of organizations and individuals.


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