Wilke Systems

 
  • Cloud Computing
  • Mobile Devices
  • Payment Acceptance
  • Security
  • Business Continuity
  • Risk Management
  • Threat Analysis
  • Telecommunications
  • Web Development
  • Process Management
 

Making Technology Invisible

Services

Knowing the right questions to ask puts the power in your hands. Managing the vendor relationship is critical to the success of every project. Advocates with specialized knowledge and experience will navigate the jungle faster and more effectively than you can on your own.

Consulting

We provide planning, design, procurement and implementation and project management for a wide range of custom and commercial products and services.

Education

The best client is a well informed client. We constantly strive to keep our clients informed on the latest innovations and how those innovations might affect them.

Technology

Our team of experts stays abreast of the latest technological advancements through hands-on research and development. We deliver solutions that fit each client’s specific needs.

Case Studies

Advanced Dental


I feel very fortunate to have found WSI, Inc. They are integral partners with us. They have freed us up to focus on dentistry rather than on IT. I could not run my practice without them.

Advanced Dental is a full-service general dental office that has been serving clients in the greater Northwest Indiana, southeast Chicagoland area since 2001. We have one dentist, three hygienists, and a staff of eleven. We have 9 computer stations throughout the practice, plus a remote station at a home office.

Before contacting WSI, Inc., we had gone through several IT companies over several years who all promised to solve our IT nightmares. When our IT goes down, we can’t function. Each company told us why the previous company used the wrong approach, yet each new company did the same thing: in order to solve our problems, they told us, we’d need to purchase A, B, & C. Once we did that, and things still didn’t work, we were told it was because we also needed to purchase D, E, & F. It was very frustrating. In addition to having a lot of down time due to computer failures and waiting for technicians to show up, we were spending a lot of money on “solutions” that didn’t always solve the problem.

That all ended when we contacted WSI, Inc. I was skeptical at first, given our history with IT companies. Greg and Bruce listened very carefully to the history of our IT issues and asked thoughtful questions. When they presented us with solutions, they always presented two or three options with the pros and cons of each clearly listed. That continues to be the case.

As we have grown, WSI, Inc. has made suggestions for upgrading and improving our technology and our IT systems.

Frequently they will find the equipment that they recommend on a website so that I don’t have to do the investigating myself. They are also sympathetic to the need to balance our IT needs and their recommendations with our bottom line.

When we do have an IT issue, our staff contacts WSI, Inc. right away and they are always available to solve our problem. They are incredibly prompt and responsive. They either talk us through the issue, remote in to our system, if necessary, or come on-site to resolve it. We have yet to lose production time due to IT problems since we’ve been with WSI, Inc. Additionally, I have found their fees to be reasonable and fair.

I feel very fortunate to have found WSI, Inc. They are integral partners with us. They have freed us up to focus on dentistry rather than on IT. I could not run my practice without them.

Bob Potter


The purchasing and installation services that Bruce provided were outstanding! Once I made my decisions, the delivery and installation were completed in less than three weeks and at the cost that Bruce gave me in his original estimate.

I needed to get a new home computing system to replace my PC, printer/fax/scanner, and wi-fi that were all over 7 years old.

Prior to my retirement, I worked for a company that provided me with IT consulting and operational support services for my personal/home computer needs and well as for my corporate computer requirements. However, since I am now retired I needed to obtain some computer consulting services, especially in moving forward with the purchase and installation of a new home computer system.

I knew of Bruce Schmoetzer’s services and his excellent reputation from some of my friends and associates who he had done work for so I contacted him to explain my needs. We met together to discuss my specific computing needs: i.e., e-mail, word processing, on-line banking and computerized check-book (Quicken), wi-fi,etc.; and new equipment requirements.

Following our meeting, Bruce prepared a series of equipment/system options – desk-top, lap-top, I-pad, notebook, for both MicroSoft and Apple platforms, along with cost estimates. At his suggestion I then did some hands-on evaluations on demo computers at a local retail store of the various equipment Bruce identified.

Once I decided on the system and equipment, Bruce purchased an Apple Mac, printer, wi-fi router, and Apple TV. He installed the equipment, down-loaded the required Apple and Quicken programs, provided the technical interface with my cable company/e-mail carrier, and assisted with tutorials on Apple programs/applications.

The purchasing and installation services that Bruce provided were outstanding! Once I made my decisions, the delivery and installation were completed in less than three weeks and at the cost that Bruce gave me in his original estimate. During the installation, the wi-fi router proved to be faulty. Bruce handled the return and arranged for the immediate shipment of a replacement router. The new router was received and installed within a week. I am totally pleased with the recommendations, the purchases and services that Bruce provided for my new home computer system.

I currently have an annual IT technical support contract with Bruce in which he provide timely troubleshooting services and assistance with my Apple applications when I need them. I was a MicroSoft Windows user for more than 20 years and changing to the Apple programs has been a learning process.

Recently, Bruce assisted me with a new cellphone contract for a new I-Phone 5S. He analyzed my past phone and data usage and researched the various AT&T plans available. As a result, I was able to reduce my monthly cell phone bill by 35%. He also synchronized my new I Phone with my home e-mail service.

Bruce’s provides excellent, high quality service in the most professional and timely manner.

About

Core Values: Harmony, Integrity, and Reliability

Our job is simple: Make it work the first time and keep it working all the time.

Our mission is to provide peace of mind that allows you to stay focused on the core competencies of your business. We make sure it works the from the start, and keeps working. We strive to provide harmonious IT Management.

Wilke Systems International (WSI) was formed in 1999 with just 1 goal: to make Information Technology invisible. Over the years we have helped companies, non-profits, educational institutions, medical facilities, government agencies and individuals use IT to make their world, and the world of those they serve, a better place to live.

In every project we strive to understand the fundamental needs of our client as well as their patrons. Our job is to educate and inform as much as to design and build. Half the battle is knowing the right questions to ask.

Pay Online

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Contact

Email: bschm@wsii.net

Twitter: @wilkesys

Phone: 509.416.6828